Diploma in Aviation Hospitality

What Will You Learn?

• Customer Service Excellence: Techniques and strategies for delivering exceptional customer service in aviation, understanding passenger psychology, and managing complaints effectively.
• Cabin Crew Training: Learning the duties and responsibilities of flight attendants, including safety protocols, emergency procedures, first aid, and in-flight passenger service.
• Airport Ground Handling: Basics of airport operations, including check-in procedures, baggage handling, boarding processes, and gate management.
• In-flight Services and Management: Understanding meal services, handling special passenger needs, managing in-flight announcements, and maintaining cabin safety.
• Communication and Grooming Skills: Enhancing communication skills, personal grooming, and etiquette essential for maintaining a professional appearance and demeanor.
• Safety and Emergency Procedures: Comprehensive training on safety protocols, emergency evacuation, fire fighting, and first aid to ensure passenger safety.
• Hospitality Management Basics: Introduction to the principles of hospitality management, including managing guest relations, concierge services, and working in luxury environments.